Effective Date: 28th February, 2026

At Lagos Kitchen Texas, we pride ourselves on delivering authentic, high-quality meals and exceptional service. This Refund & Returns Policy governs all purchases, reservations, and services provided by Lagos Kitchen Texas (“we,” “us,” or “our”), located in the State of Texas. By placing an order, making a reservation, or dining with us, you agree to the terms outlined below. This policy is governed by and construed in accordance with the laws of the State of Texas.

1. General Policy

All food at Lagos Kitchen Texas is prepared fresh to order. Due to the perishable nature of our products, all sales are generally final, except as expressly stated in this policy. We are committed to resolving legitimate concerns fairly, promptly, and in good faith, in compliance with the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA).

2. Reservation Policy

To provide the best experience for all guests, we enforce the following reservation guidelines:

  • Full Refunds: Cancellations made at least 24 hours prior to the scheduled reservation qualify for a full refund of any deposit paid.
  • Late Cancellations: Cancellations made within 24 hours of the reservation will incur a $20 cancellation fee, deducted from any deposit held.
  • No-Shows: Failure to arrive for your reservation will result in the forfeiture of your full deposit.
  • Large Groups: Reservations of 8 or more guests may be subject to a separate cancellation policy communicated at the time of booking.
  • Approved reservation refunds will be processed within 5–7 business days to the original payment method.

3. Takeout & Delivery Orders

Eligible Refund or Replacement Situations
We will gladly consider refunds, replacements, or store credit for:

  • Incorrect items received (e.g., the wrong dish or wrong order entirely).
  • Missing items from a confirmed order.
  • Items that arrive significantly damaged, spoiled, or in an unacceptable condition through no fault of the customer.

Reporting Window & Verification
Issues must be reported within 1 hour of the pickup or confirmed delivery time. We offer this extended window to give our customers reasonable time to review their order. Requests made after this window may not be eligible for review except under exceptional circumstances at management’s discretion.

  • To process your claim, we may request your order number, receipt confirmation, a brief description of the issue, and photographic evidence (e.g., wrong item, damaged packaging).
  • Failure to provide reasonable verification may limit our ability to process a claim.

Third-Party Delivery Providers (DoorDash, Uber Eats, Grubhub, etc.)
If you placed your order through a third-party delivery app, all refund requests, delays, or delivery issues must be directed to the respective platform’s customer service. We cannot issue direct refunds for transactions processed by third parties.

4. Dine-In Orders

We want your dine-in experience to be perfect. If you have any concerns with your meal, please raise them immediately with your server or a manager during your visit.

  • We will prioritize offering a prompt replacement, correction, or partial credit depending on the nature of the issue.
  • Refunds or replacements will not be issued for meals that have been substantially consumed, or after you have left the premises, unless the concern could not reasonably have been identified during the visit.

5. Food Allergies & Dietary Restrictions

Your safety is our top priority. In accordance with Texas food safety standards:

  • Customers with known food allergies or dietary restrictions are strongly encouraged to inform their server before ordering.
  • While we take reasonable precautions to accommodate dietary needs, we cannot guarantee a completely allergen-free environment due to shared kitchen equipment and ingredients.
  • Refunds will not be issued for allergic reactions or dietary concerns that were not disclosed prior to ordering. However, if an item was mislabeled or misrepresented by our staff, we will address the matter seriously and in good faith.

6. Non-Refundable Circumstances

Refunds will not be issued for:

  • Food that has been fully or substantially consumed without a concern being raised.
  • Orders where customer special instructions were correctly followed.
  • Personal taste preferences unrelated to food quality or preparation.
  • Failure to collect a pickup order within a reasonable time, resulting in food quality degradation.
  • Gift card purchases (all gift card sales are final).
  • Catering deposits or payments canceled outside of the agreed cancellation window stated in your specific catering contract.

7. Returned Food & Safety Compliance

In strict compliance with Texas Department of State Health Services (DSHS) food safety regulations:

  • If an item was made incorrectly, we may require you to return the incorrect item in its original packaging in order to receive a replacement or refund.
  • We reserve the right to decline refunds/replacements where tampering is suspected.
  • For your safety and the safety of others, returned items will never be re-served or reused under any circumstances.

8. Refund Payment & Processing

  • All approved refunds will be issued exclusively to the original payment method used at the time of purchase.
  • We do not redirect refunds to alternative bank accounts, gift cards, or third-party payment platforms unless required by applicable law.
  • Processing times are typically 5–7 business days, subject to your financial institution’s policies. Lagos Kitchen Texas is not responsible for banking or processing delays once a refund has been successfully initiated on our end.

9. Limitation of Liability

To the fullest extent permitted under Texas law, including but not limited to the Texas Civil Practice & Remedies Code:

  • Lagos Kitchen Texas shall not be liable for indirect, incidental, punitive, or consequential damages arising from any order, service, delay, or dissatisfaction.
  • Our total liability for any claim related to a specific order shall not exceed the total amount paid for that specific order.
  • Nothing in this policy limits your rights under the Texas Deceptive Trade Practices-Consumer Protection Act where applicable.

10. Policy Updates

We reserve the right to update this policy at any time. Material changes will be reflected by updating the “Effective Date” above. The most current version is always available on our website and upon request at the restaurant.

11. Contact Us

If you have a concern, please reach out promptly so we can make it right. We aim to respond to all inquiries within 1–2 business days.

📞 Phone: +1 (317) 289-1698
📧 Email: order@lagoskitchentexas.com
Please include your order number, date of visit/order, and a brief description of the issue.